It is possible to cancel an order before shipment if it has not yet been processed by our logistics.

In this case we will cancel the order and refund the transaction using the same payment method you used at the time of purchase.

Please send an email to customerservice@machandmach.com including your order number (digits only, e.g., “1234”) and the email address you used for your purchase.

Our team will respond with the result of your request.