It is possible to cancel an order before shipment if it has not yet been processed by our logistics.

In this case we will cancel the order and refund the transaction using the same payment method you used at the time of purchase.

Please enter only the digits of your order number without prefix in the "Order No." field (example: "1234") and the email address you used for your purchase in the form below so our customer service can follow up your order.

Follow the procedure and you will receive the outcome of your request.