If you find yourself in this situation, first of all, we sincerely apologize for the inconvenience.

We are committed to resolving your complaint as best we can.

To assist you, please send an email to customercare@machandmach.com including:

• Your order number (digits only, e.g., “1234”)
• The email address used for your purchase

Clear photos showing:

• The item is unworn
• The security tag is still correctly attached
• The manufacturing defect in detail

Our customer care team will review your case and follow up with you as soon as possible. Thank you for your patience.